You don't like the product that arrived, it's not the right size or has manufacturing defects? Our returns and cancellation policy states that if the customer is not 100% satisfied with any of the products ordered, we will be happy to refund them. The customer can return the products within 7 calendar days of delivery of the package. The right of withdrawal is however subject to the following conditions: • it applies to the product purchased in its entirety; • the purchased good must be intact and returned in the original packaging, complete in all its parts; • in accordance with the law, shipping costs are borne by the customer. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and its contents), in cases where Difference ascertains the lack or non-integrity of the original packaging (original box) and/or recognizes that the returned items have been worn outdoors. In the event that the return of one or more products results in the loss of the right to free shipping (the amount of the order actually purchased is less than €99), the amount of standard shipping costs will be deducted from the refund of the return. INSTRUCTIONS FOR RETURN SHIPMENT To exercise the right of return and/or withdrawal, follow these simple steps. 1. send an email for a return request to info@differencestore.it 2. Download and fill out the return form (downloadable on this page) 3. Package the items in their original packaging and attach the return form internally. (mandatory to receive the completed form otherwise the return will not be eligible) 4. Send the package to the following address: Difference Viale Colli Aminei, 54 80131 Naples 0816586371 We recommend using tracked shipping, because we assume no responsibility for lost returns or received late. Once the return has been returned to the office, the goods will be examined to assess any damage or tampering, and if suitable, Difference will refund the consumer the sum already paid solely and exclusively for the returned goods (marking costs are not refunded). The refund is made by bank transfer for orders paid on delivery or by bank transfer, with cancellation of the electronic transaction for orders paid online, within 14 days from the date of return of the goods to the premises, as per current legislation. Here you can find the return form ready to be printed in the event that the original present in the shipment received has been lost: DOWNLOAD RETURN FORM (CLICK HERE) ATTENTION: The customer undertakes to send the goods back once they arrive on site, Difference takes 4 working days to examine the contents of the package, therefore UNWORN, UNWASHED, AND WITH ALL ORIGINAL PACKAGING. www.differencestore.it reserves the right to ask users who do not accept or do not intend to comply with these terms, to refrain from using the website www.differencestore.it You do not like the product arrived, Is it not the right size or does it have manufacturing defects? Our returns and cancellation policy states that if the customer is not 100% satisfied with any of the products ordered, we will be happy to refund them. The customer can return the products within 7 calendar days of delivery of the package. The right of withdrawal is however subject to the following conditions: • it applies to the product purchased in its entirety; • the purchased good must be intact and returned in the original packaging, complete in all its parts; • in accordance with the law, shipping costs are borne by the customer. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and its contents), in cases where Difference ascertains the lack or non-integrity of the original packaging (original box) and/or recognizes that the returned items have been worn outdoors. In the event that the return of one or more products results in the loss of the right to free shipping (the amount of the order actually purchased is less than €99), the amount of standard shipping costs will be deducted from the refund of the return. INSTRUCTIONS FOR RETURN SHIPMENT To exercise the right of return and/or withdrawal, follow these simple steps. 1. send an email for a return request to info@differencestore.it 2. Download and fill out the return form (downloadable on this page) 3. Package the items in their original packaging and attach the return form internally. (mandatory to receive the completed form otherwise the return will not be eligible) 4. Send the package to the following address: Difference Viale Colli Aminei, 54 80131 Naples 0816586371 We recommend using tracked shipping, because we assume no responsibility for lost returns or received late. Once the return has been returned to the office, the goods will be examined to assess any damage or tampering, and if suitable, Difference will refund the consumer the sum already paid solely and exclusively for the returned goods (marking costs are not refunded). The refund is made by bank transfer for orders paid on delivery or by bank transfer, with cancellation of the electronic transaction for orders paid online, within 14 days from the date of return of the goods to the premises, as per current legislation. Here you can find the return form ready to be printed in the event that the original present in the shipment received has been lost:
DOWNLOAD RETURN FORM (CLICK HERE)
ATTENTION: The customer undertakes to send the goods back once they arrive at the premises, Difference takes 4 working days to examine the contents of the package, therefore UNWORN, UNWASHED, AND WITH ALL ORIGINAL PACKAGING. www.differencestore.it reserves the right to ask users who do not accept or do not intend to comply with these terms, to refrain from using the website www.differencestore.it
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